Data, analytics, and ethics While we all have seen the advantages of Respondent maturity is highest on core claims, underwriting, and actuarial operations. usage-based insurance and now dynamic More carriers lag on sales/marketing, segmentation, and distribution functions. algorithmic underwriting through InsurTech innovation, more and more re/insurers Data/analysis maturity by operating function are taking a more vested financing lens and demanding that young ventures Fraud detection 42% 44% 14% consider more seriously the economics and fundamentals of insurance. They now aim to find new ways to embed recurring revenue Sales/marketing 50% 38% 12% models within their walls alongside their main revenue streams. Claims 30% 46% 24% Actuarial 36% 42% 22% Underwriting/pricing 28% 50% 22% Distribution 46% 40% 14% Customer segmentation 46% 48% 6% Explorers Source: Online survey of 50 insurance company data/analytics executives, Deloitte Center for Adopters Financial Services, April 2022. Deloitte Insights www.deloitte.com/insights Pioneers