Conslusion Conclusion “While insurance is a mature and established industry, we also know that insurance is both in need of… and bad at change.” shares Bill Pieroni, President, and CEO of ACORD. The stats back it up. Two out of three innovation initiatives still fail today regardless of industry, including the risk-averse insurance sector. This is because of the sustained capability gap affecting all actors, whether we consider accumulated legacy systems, continuously evolving regulatory frameworks, or the current skill gap impacting businesses, large or small. In a market where shifts occur at lightspeed and where uncertainty has become a permanent state of play, businesses must identify new ways to deliver sustainable growth. This means new practices to help build flexible, adaptable, and resilient business models.